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KovandraMachinery · Bursa OIZ
SRV after-sales

The same team after the machine is delivered

Commissioning, training, spare parts and remote support are provided by the engineering team that designed the machine. A revision record, wiring diagram and spare parts list are kept under each machine's serial number.

01 Services

Four service areas

The quote states clearly which services are in scope; those that can be added later are listed separately.

Commissioning

On-site mechanical installation, electrical connection, tuning with your product and acceptance run. The commissioning report and set values are entered in the machine file.

  • Installation and alignment per the floor plan
  • Interface tests with the existing line
  • Capacity and quality trial with your product

Training

Training at the machine for operators and the maintenance team. Changeover, recipe management, daily maintenance and fault-finding steps are shown hands-on.

  • Operator training: operation, changeover, cleaning
  • Maintenance training: periodic maintenance plan, set points
  • Operating manual and checklists

Spare parts

A wear-parts list comes with every machine. Parts are ordered by serial number and part code; a recommended stock list is prepared for critical parts.

  • Wear parts and recommended stock list
  • Order by part code: KV-… / REV match
  • Equivalent information for standard components

Remote support

On machines with a remote access module, alarms and parameters are reviewed through authorised access, and software updates can be done remotely. Access is established only when the plant enables it.

  • Alarm history and parameter review
  • PLC / HMI software update
  • Preliminary diagnosis before a site visit
02 Periodic maintenance

Machine file and maintenance plan

A revision record, wiring diagram, parameter backup and maintenance history are kept under each machine's serial number. A periodic maintenance agreement is optional.

  • Maintenance intervals are defined in the machine file by operating hours
  • A parameter backup is taken at every visit and the revision record is updated
  • Worn parts found are reported before the next visit
  • The scope of the maintenance agreement and visit frequency are stated in the quote
Sample machine file summary (indicative)
MachineKV-PK 240 · REV D
Serial no.PK240-D-0000 (example)
Control softwarev4.2 · parameter backup available
DocumentsOperating manual, wiring diagram, spare parts list
Maintenance intervalBy operating hours, defined in the machine file
Remote accessModule installed · enabled with the plant's approval
03 Support request

What to include in a service request

The serial number, alarm code and a short description are enough for a first diagnosis. If possible, attach a photo of the HMI screen.

  • Machine model and serial number (the plate is on the machine frame)
  • The alarm code on the HMI and when it started
  • Product and format information; recent changes

This site is an example only. In a real project, design, content and SEO are created originally around your company’s mission, vision and sector; the company, products and content are illustrative.
Demo site · Built by Kodem · Company, products and people are fictional · This covers only about 10% of a real project. · kodemyazilim.com